1	Welcome to Enhanced Business Solutions, Inc. Your Information Technology (IT) Partner Paul Brown 2004
2	Agenda Company Background Mission Strategy Customers Expertise Products & Services Business Model On-Line Request System “As Is” “To Be” Return on Investment Requirements Next Steps
3	Company Background EBSI was incorporated in June 1994 and is headquartered in Alexandria, VA.
4	Mission “Our mission is to provide enterprise-class technology solutions to small businesses, while developing long-term customer partnerships that are built on honesty, integrity and pride of workmanship.”
5	Strategy EBSI leverages extensive experience and expertise gained from supporting government and commercial environments to provide enterprise-class solutions that are managed remotely.
6	Customers Small business market Primarily serving Washington, DC and surrounding states Support available for satellite locations Services provided vary with organization Smaller companies usually require “general” IT support Larger companies require “expertise” to supplement in-house expertise
7	Expertise Management and Technical Engineering Expertise DoD consultants responsible for designing and deploying military medical infrastructure components globally Vendor certification Microsoft Cisco Novell
8	Products and Services We provide services that are available to large corporations, thereby eliminating the expense of maintaining a full-time IT support staff. Single-source infrastructure solutions include: Hardware Software Networking Web Sites E-mail Anti-Virus Security Patch Installation On & Offsite Backup
9	Business Model We maintain and monitor your IT infrastructure. Purchase corporate licenses for software and distribute it remotely to clients Remote administration is accomplished by Virtual Private Network technology Off-site backup, de-fragmentation, patches, anti-virus Our business model is designed to complement our customer’s business model not interrupt it. Support hours Evenings and weekends Mon thru Fri daytime hours (by exception)
10	On-Line Request System The On-Line Request (OLR) system is designed to provide customers the ability to enter service requests directly into our web-based tracking system www.ebsiweb.com.
11	Secure Customer Acct Separate secure area on web site for each customer
12	"How this applies to your..." How this applies to your environment
13	“As Is” Workgroup Currently operating in a peer-to-peer network Each user shares resources with other users based on machine-by-machine configuration
14	“To Be” Client-Server Install Microsoft Small Business Server Centralized Data Storage Centralized E-mail Protection of Sensitive Data Remote Accessibility Backup and Restore
15	Return On Investment Measured by assigning value Secure Remote Access Off-site access Sharing files between offices securely Disaster Recovery Cost Back-up & Restore Acts of Nature, Human Intentional and Un-intentional, Viruses Information Assurance (Due Diligence) Reliable E-mail (opportunity costs if your client can’t contact you) Repeatable processes and standardization
16	Requirements High-speed Internet connection Hardware Juniper VPN/Firewall Server Software Server software Backup software
17	Next Steps Identify components and costs Present quote for approval Purchase equipment and software Schedule installation Install and migrate data Train users Maintain
18	"Questions" Questions?